Friday, December 3, 2010

Miami Acoustic Event Overbooked

A few fans received an unfortunate email yesterday from Ground Ctrl basically saying that their tickets for the acoustic show have been refunded. Apparently the fire marshal changed the code and they had to cancel several orders. Thank goodness I haven’t received any such email, but here is a copy of the email in case you’re interested:

We regretfully write to tell you of an unfortunate situation that has recently been brought to our attention. The venue for the Backstreet Boys Fan Club event taking place in Miami, FL next Wednesday has placed a restriction on the capacity of the event that directly affects the quantity of seats that were originally approved to go on sale. Although it is the very last thing that ground(ctrl) wants to do, and we have fought for all other possible alternatives with the parties involved, we are being forced to refund your ticket to this upcoming event.

Order Number Affected -###### - If you have other orders for this event those will still be valid.

You DO NOT need to do anything as the refund will be issued to you via check. If you would like to check the status please feel free to contact us @ or 1.877.GND.CTRL / Monday - Friday between 9:30 am and 5:30 PM PST. If you would like to be refunded via PAYPAL please call us at 1.877.GND.CTRL and we can process the same day.

Although we know that we cannot replace this exact event, we want to make this up to you as best we can. We would like to offer you a complimentary Bronze VIP package the next time Backstreet Boys come to a venue near you, or a credit toward the purchase of a higher level VIP. All you need to do is contact us at or call us at 877-GND-CTRL Monday - Friday from 9:30am - 5:30pm PST whenever the Boys are coming to your town, and we will gladly accommodate you with a Bronze VIP or VIP credit to your show.

We apologize from our hearts about this unfortunate situation over which we have no control, and we thank you for your continued support and loyalty to the Backstreet Boys and the Backstreet Boys Fan Club.

My heart just sank for anyone who got this email. It’s nice that they are offering a VIP package to rectify the situation. However if you’re traveling from overseas I dont think that would do much good. All I know is that I would not be a happy camper if I received this.


  1. sadly I'm not going to the acustic show...I really wanted to but I only have 3 vacation days left and they are being used for the cruise I have to go to stupid work on wednseday then I'm heading to the airport from the accustic show will already be going on when I get to miami...ugh...oh well

    I think I would have cried if I had received that email...but I agree with you that its nice they're offering a vip package...

  2. I just stumbled upon this blog thru the bsb fanclub. Wow that is a sad email :*( Sucks for those who had to get this email right before their cruise! But on the bright said they DO offer a discount to an upcoming show - so you could always use that towards the NKOTBSB tour! Wish I was going on the cruise! Can't wait to see some pics!